Refund policy

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns
Cancellation of an order is not allowed after the payment is made. Similarly, refund is not available for goods sold but replacement is available for damaged goods with the similar items. Refund is only available when your shipping address is out of our delivery coverage.

For any orders out of our delivery coverage, the orders will be canceled immediately and refund will be made instantly. You will be getting cancelation email from the team. Kindly be informed that the transfer might not take place immediately because banks may need 10 or even 30 working days to process the fund. We have no control on this but we shall keep track to ensure you get your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thetappingtapir.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, take a picture of the product and drop an email to info@thetappingtapir.com within 3 days from the day of receipt with your contact details, day of receipt, invoice and the description of issue.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
If you are approved, then your replacement will be processed, within 3 working days, unless otherwise informed.

Shipping
To return your product, we will arrange the pick up of the returned products and you will be getting confirmation email from the team with all the details.

The items may be returned to us fully at our expense.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.